If you ask anyone why they come back to a particular store or restaurant, they will never say “They had the lowest price” or “It…
Comments closedMonth: April 2022
The world’s most successful companies, especially after they get big, almost without exception stop listening to their customers and instead start trying to force their…
Comments closedEvery business has a sales strategy. But is your sales strategy as effective as it could be? If you’re not using both inbound and outbound…
Comments closedIt is a well-known fact that data analytics is the most important tool for any business. So, what are the ways to improve customer satisfaction…
Comments closedSuppose your business is making custom widgets. You make them to order, to the customer’s specification. You do this because you want to be nice,…
Comments closedYou have a few ways to engage unresponsive customers. The first is to be helpful and friendly in your emails. Your tone should be friendly…
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Managing your sales process during a crisis is difficult. First, you may not have a process for doing so. Second, you may find that the…
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Delegation is the art of getting others to do things for you. Working with other people, if you’re good at it, is often more efficient…
Comments closedIt is important for an organization to have effective customer service because it shows appreciation for the client by attending to his/her needs. A satisfied…
Comments closedCustomer Success Managers (CSMs) drive the adoption, engagement, and retention of their customers. They build relationships with their customers, ensure they’re getting value out of…
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