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Beginner’s Guide to Cloud-Based CRM and On-Premises CRM

“What kind of Customer Relationship Management system would be the best for my small business?”; “Would this CRM have all the features I require?”; “Can I afford it long term? – are some of the common questions asked by business owners these days. CRMs are a necessity for businesses small and large. It is more so, for a small business or a new business.

The Customer Relationship Management system is an efficient technology that helps you interact with your existing and potential customers. By streamlining processes, staying connected with customers and improving profitability a CRM optimizes your system for efficiency.

Cloud-based CRM offers common features such as spanning sales, marketing, advanced forecasting, reporting, analysis, and performance management. There are significant differences in control, management, price, and security of the solutions. However, the key difference is in the implementation of the software. In today’s post, we’re going to take you through Cloud-based CRMs and on-premises CRMs to help you comprehend the difference.


What is Cloud-based CRM and On-Premises CRM?

 1. Cloud-based CRM and its features

Cloud-based CRM systems are hosted in the cloud. Therefore, it is easy to use and can be accessed through the internet and from any device.

  • Not a lot of capital is required for the set-up as all the hardware, servers, maintenance and updates are managed by the vendors.
  • The deployment time is minimal. Therefore, your system will be up and running in no time. As it can be accessed through the internet, your team can manage the CRM anytime, anywhere.
  • You can customize its functions to efficiently run your business. It can be easily done and will be readily available to your team through the cloud service. The deployment also takes a minimal amount of time.
  • It is affordable, scalable, and mobile. So, if you are planning to test a free CRM for small businesses you should try cloud-based CRMs.

2. On-site CRM and its features

On-site CRMs are hosted in an office space. It can be accessed by authorized personnel but not remotely.

  • Initial investment may be required for equipment. It is, however, cheaper in the long run as it does not require additional membership fees which some cloud-based CRM vendors usually charge.
  • You will have complete control over data and systems. In case your company deals with sensitive information, this CRM is the best for you. You can form plans regarding routine updates, downtimes, and customizations according to your convenience.
  • On-site CRMs offer optimum security. As the servers are located in your office space. Data theft and third-party involvement are minimal. Therefore, no additional investment is required for securing your data or your system.
  • They are preferred by businesses that can heavily invest initially to cut down costs later. They offer better security and greater control and are flexible and easy to integrate.

Thus, with the help of our free CRM for small businesses and likewise medium-sized businesses, you will be able to achieve incredible results. Carefully consider the pros and cons to choose the right CRM for your business.

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