Learn how businesses may improve their customer service by migrating their help desk software. Learn how to migrate data using a clear migration strategy. Migrating…
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Collaboration between support and development teams can be challenging at best, and a roadblock at worst, with severe consequences for customer support success metrics. There…
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What are the consumer expectations, and how have they changed in the last year? Customers’ expectations and what they get may not always coincide, but…
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Customers’ perceptions of your brand are their thoughts, feelings, and beliefs about it. Here’s how to make it, improve it, and have an impact on…
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When it comes to lining up and closing transactions, a phone is a strong instrument. Knowing how to make sales calls efficiently can be crucial…
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Metrics for customer service can be challenging. Each customer service metric might convey a different tale; for example, your team’s CSAT could be poor because…
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Given the issues many support companies face, the software-buying process is notoriously stressful and complex, which tends to continue when purchasers become customers. Customer support…
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Remote customer support onboarding is the process of incorporating new employees into a company’s customer support team using technology for video calls and engagement. Remote…
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Could you give an example of a goal for a marketing strategy if someone asked? Many people associate marketing with huge, flashy examples such as…
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88 percent of sales professionals actively work on enhancing their soft skills, according to a recent survey. Additionally, those who improve on their soft skills…
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